Customer Service Training Seminar. Class Outline: Our managing customer service training classes and programs and courses are skill based and practice driven. The classes will increase your staff's effectiveness in properly dealing with your customers. Our goal is to help you develop, maintain, and expand your business by maintaining your present client base while satisfying the needs of new customers you interact with. It may be difficult for you to adequately respond to your customers needs in a value added manner. Rather, it is a combination of technical expertise, the ability to manage both information and people, and efficient communication. Our class will teach your customer service staff by giving them powerful new insights into client behavior, in addition to effective tools for creating lasting client satisfaction.
Class Objectives: In our Exceptional Customer Service one- day class participants will: Understand how to handle inquiries and/or complaints in ways that create improved, lasting relationships with your customers or clients. Learn to promote positive . Was a very informative time.
LRT Consulting. The characteristics of our training design are highlighted as follows. Managers and supervisors are encouraged to participate in the Training Series so that they can role model the expected behaviors and practices more effectively, which is a very powerful means to influence and maintain a high standard service culture and performance. However prerequisites are required for some training modules as specified below.
AMA's seminar on customer service excellence teaches you how to win & keep customers. Learn how to provide good customer service & keep customers coming back. Sample Customer Service Training Program Outline Template. 29-08-2016 2/2 Sample Customer Service Training Program Outline Template. Other Files Available to Download. One-day in-house customer service skills training course for UK companies. Learn how to improve customer care and deal with complaints professionally.
Upon completion of this course you will know the essential factors that are important in customer service and develop a customer-friendly approach.
Sample Customer Service Training Program Outline Template. 15-09-2016 2/2 Sample Customer Service Training Program Outline Template. Other Files Available to Download.